Frequently Asked Questions
Charges (2)
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Why was my payment declined?
There could be several different reasons you’re seeing a decline error message or your payment won’t go through.
If your debit or credit card was declined, check to see if:
Your card is expired or out of date—if the card is expired it will be declined.
You need to confirm your card—your card may need to go through a confirmation process.
Your credit card company or bank has more information—if the above steps don’t solve the issue, you can call your card company to identify the problem. If you can still use your card, please try your transaction again.
If your payment won’t process with your bank account or you’re still having problems with your card—try changing your payment method at checkout.
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It probably was not charged multiple times since we use secure PayPal and Stripe for payment methods. When your bank declines or does not honor a payment, you will see our Payment Failure page that means your payment was not successful therefore your card was not charged. If you’re concerned about those charges, please contact your bank for more information.
Giveaways (2)
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We announce free Blythe and prize giveaways via email list, chat, and social media. Make sure to Subscribe to our list, and Like Us + Follow Us to hear about draws and deals. Check out our Giveaway page to see the current and previous giveaway announcements.
History (3)
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Blythe dolls are fashion dolls that stand 11 inches or 28 cm tall with an oversized head and eyes that change color by a pull of a string. The unique charm and appeal of these dolls stem from the adorable characters that they portray.
See this:
Products (1)
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“Blythe” is a fashion doll with an oversized head and large eyes that change color with the pull of a string. There are three (3) main types of Blythe dolls: Neo, Petite, and Middie. Neo Blythe is 11 inches tall, Middie Blythe is 8 inches or 20 cm tall, and Petite Blythe is 4 inches or 10 cm tall.
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The word Blythe means ‘carefree’ nowadays. The spelling ‘Blythe’ actually covers all those good vibes up into an elegant, sophisticated, yet lively English surname. ‘Blythe‘ is an uncommon and stylish name.
Meaning of ‘Blythe’ In History
Old English: ‘joyous’, ‘kind’, ‘cheerful’, ‘pleasant’
Proto-Germanic: ‘gentle’, ‘kind’
Old Saxon: ‘bright’, ‘happy’
Middle Dutch & Old Norse: ‘mild’, ‘gentle’
Old High German: ‘gay’, ‘friendly’
Gothic: ‘kind’, ‘friendly’, ‘merciful’
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“Blythe” is a name that originates from Middle English, Old English, and Proto-Germanic.
Maintenance (1)
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You can definitely wash and comb the doll’s hair as long as you don’t let the water in the head. Shampoo and fabric softener are known okay for cleaning. Do not to completely submerge the doll’s head in the water since it can cause rusting on the eye mechanism, and eyelashes can become unstuck. Warm water usage for hair treatment is recommended (around 45 Celsius). After washing your Blythe’s hair with the fabric softener, make sure to rinse the hair well, squeeze it to get rid of the excess water, and then you should let it dry naturally in the air as hairdryer usage, in this case, is not recommended. Before any hair treatment, it’s ideal to remove the scalp dome, and just wash the scalp so head mechanism wouldn’t get wet.
Navigation (2)
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Yes, we do! Please click on “English” button on the bottom left and choose your language. Please contact us if you cannot find your language. We will do our best to adjust to your language via Chat or Email.
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Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a broad description. The fewer keywords you use, the more products you will get on the results page. When you find a product you’re interested in, simply click on the product name or the product image for more details.
Ordering (2)
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This is rare, and may only happen when we go through a software update on our website which takes only seconds. Please quote your device/computer, operation system, browser type and screen size when you contact us – we will do our best to come up with a solution for you. For a faster solution, mention the technical issue via Chat on the bottom right, we’ll fix it right away!
If you are getting an error when choosing a color or you see a product thumbnail with faded colors, please note that the specific attribute may be out of stock so check back another time or contact us about availability. Our Clothing and Accessory departments are working hard, though we may run out of stock sometimes due to high purchase volume or peak period and holidays.
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Please visit Products page. Choose a product you like, add it to cart, and finally proceed to Cart page where you fill out shipping and payment details. We never store your credit card number or PIN number in our database or offline.
Pricing (6)
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To browse the most recent promo codes to save on Blythe dolls and accessories, visit our Coupons page.
To redeem a coupon code: Visit our Cart page, click on “Have a promotional code?“, and enter your discount code. Make sure there are already items in your cart prior to entering the promo code, otherwise you may get “Orders not found” error.
You may type promo code in upper case or lower case – they all work though copy & paste is the best method to use a coupon code. In this example, both forms are okay: “takemehome” OR “TAKEMEHOME”. However, please do not include space or any special characters in your coupon code.
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Our system accepts only one coupon code, therefore you may not combine multiple coupon codes.
For example, you saw different coupon codes on our Facebook page and our email list. You may use only one (1) coupon/promo code per order.
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Yes, your coupon code does include shipping. Since we provide free shipping and handling, you don’t have to worry about delivery charges.
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Please Subscribe to This Is Blythe to get special deals and bargains. It’s free to subscribe to our no-obligation email list where you will get Blythe discounts, giveaway announcements, VIP deals and featured custom Blythe doll photos. You can unsubscribe anytime. We never sell your information.
New: we can now create custom discount codes on your request: Name + Discount Amount! Example: ASHLEY10. It’s useful if you would like to surprise a friend or buying products for a non-profit organization. Only our subscribers can use Custom Coupon Code feature. Mention “CCC” when you contact us for more details.
You may also contact us if you would like to feature your custom Blythe doll on Etsy.
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We actually provide wholesale prices to our dear customers, who are mostly Blythe customizers and would like to save money on dolls and accessories. Please note that our prices include shipping, handling, and border fees – we make sure you are getting the best deal as possible. Please refer to our Blog article to learn more about the reason behind why Blythe dolls are expensive.
Tip: You can buy your own Nude Blythe doll, customize with Tools and Accessories, and resell at a higher price on Etsy. Our customizer friends and stay-at-home mothers currently make a lot of money by customizing a Neo doll and selling it on Etsy. Preferred markup is minimum 400%. Let’s say a nude Neo doll costs you $150 with full makeup and clothes, you can sell that custom Blythe doll for minimum $600 depending on how much resources and time went into that doll. Again, these prices will depend on how quickly a customizer would like to sell their custom Blythe dolls.
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The price for a custom-made Blythe doll depends on customizer’s skillset, experience, knowledge, and material-related costs. Please see our Custom Blythe Dolls page for prices around the world.
Products (9)
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We safely wrap the head to protect the forehead and avoid messy hair during the transportation. Nothing to worry about. It can be easily removed during unboxing.
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The doll eye mechanism has a selection of four eye colors from Brown, Blue, Purple, Green, Light Purple, Orange, and a few more unique colors. Unless it’s a custom Blythe product, the eye colors might be random/mixture of different eye colors. However, it’s guaranteed that you will receive the eye color illustrated on the thumbnail photo of the doll before adding to cart.
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Please visit this page for a multi-angle-neck Blythe without head and hair: Multi-Angle Neck Blythe. You may still need to purchase hair with scalp/dome. The most popular choice for customers who need a multi-movement neck Blythe is buying a favorite full Neo Blythe doll as well as a Multi-Movement-Neck Blythe and Hair with Scalp. This way, you will be able to switch between regular and multi-movement neck on demand – you will also have a backup Blythe body.
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The specific Blythe product page will specify what color or features a Blythe doll has. For example, if the specific Blythe product page describes the doll sold as Nude, it means the doll comes without clothes though we usually add a free basic dress just cover her upper body so she’s not fully naked in her new home! It’s always encouraged to add some clothes and shoes for your new nude Blythe doll.
Our Blythe Doll Combos page has Blythe dolls that are fully clothed with premium quality dress and shoes – they are ready-to-display out-of-the-box!
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That is awesome! Welcome to the exciting world of Blythe – it’s so much fun! Please visit our Blythe Combos page for dolls that come as ready-to-display out of the box – no customization or makeup needed. The most popular Blythe category is our Neo Blythe Dolls section.
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A standard, non-custom Petite Blythe is around 11 cm or 4.3 inches tall.
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A standard, non-custom Middie Blythe is around 20 cm or 7.8 inches tall.
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A standard, non-custom Neo Blythe is around 28.5 cm or 11.2 inches tall, close to a standard doll which is 11.5 inches tall.
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“Blythe” is a fashion doll with an oversized head and large eyes that change color with the pull of a string. There are three (3) main types of Blythe dolls: Neo, Petite, and Middie. Neo Blythe is 11 inches tall, Middie Blythe is 8 inches or 20 cm tall, and Petite Blythe is 4 inches or 10 cm tall.
Protection (1)
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Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
Shipping (5)
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Yes, we are super proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world …Yes, we ship anywhere in the world! The best part is: it’s completely free! We provide free processing, shipping and handling, and we’ll pay any custom or border fees.
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We provide Free Shipping on every order anywhere in the world. We make this happen by connecting with the best shipping and customs agents as well as working out bulk shipping deals with service providers so you can enjoy your Blythe without having to worry about shipping and delivery.
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To track your order, please go to Tracking, enter your tracking number, and click on Search. Please note that it takes 3-10 days to update shipping information online. For expedited shipping, it takes 3-5 days to update online.
If you get the “Not Found” error on the Tracking page, please give it some time for tracking to update as your order is probably quite recent, and this is normal for Free Shipping orders. We process your orders 7/24 including weekends and holidays though the delivery procedure is up to the shipping company since they may not work/deliver on weekends.
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We work hard 7/24 to process and ship your order. Shipping takes 7-45 days depending on your location and shipping method. You can also refer to our Shipping & Delivery page.
For rush orders and expedited shipment for a specific product, please choose “Expedited” on the product’s “Shipping” drop-down box. Standard shipping is currently the most popular choice and you will save at least a couple of days for delivery compared to Free Shipping method.
Free Shipping: 25-38 days (ships out within three (3) business days)
Standard Shipping: 16-29 days (ships out within two (2) business days)
Expedited Shipping: 8-21 days (ships out the same day)
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We pay for your shipping, handling and border fees for all the products listed on ThisIsBlythe.com – so it’s completely free.
For the expedited shipping, the costs are calculated based on shipping method (air, sea or land) and product weight/volume. To see the most up-to-date Expedited Shipping cost, please check it on the specific product page, using the Shipping dropdown feature. For more details on how shipping costs are calculated, please contact us directly.
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